Delivery & Returns

Buying art should be a joy

If your painting doesn’t feel quite right in your home, you can return it. Please email kategrimes150@yahoo.com within 14 days of receiving it to let me know you wish to cancel, then send it back within a further 14 days. You don’t need to give a reason.

Delivery within the UK

UK delivery is included in the artwork price.

Paintings that require no additional mounting or framing are normally dispatched within two working days of receiving payment. If preparation is needed, I will agree the dispatch timetable with you before you order.

Dispatch time is separate from delivery time. Please contact me before ordering if you need a painting by a particular date.

Collection from my Oxted studio is available by appointment. Please email kategrimes150@yahoo.com to arrange a convenient time.

International delivery

Please contact me before ordering for delivery outside the UK. Shipping is quoted separately, and we will agree the cost and estimated delivery time before you pay.

Any import taxes, customs duties or handling charges payable locally are your responsibility unless we agree otherwise before purchase. Customs procedures may affect delivery times.

Returning a painting

For a change-of-mind return, you pay the return delivery costs. For larger paintings, these may be substantial; please contact me if you would like help estimating them before ordering.

Please return the painting to:

Kate Grimes Limited
3 Wheeler Avenue
Oxted
Surrey
RH8 9LF
United Kingdom

Pack it carefully, preferably using its original packaging. You may inspect the painting as you would in a shop, but please avoid handling or displaying it in ways that could damage it. I recommend a tracked service with suitable cover for the artwork’s value.

Refunds

For UK orders, you will receive a refund of the full artwork price. You are responsible for return postage if you change your mind.

Where delivery was charged separately, I will also refund the standard outward delivery charge. Any extra charge for a premium delivery service is not refundable.

Refunds are made without undue delay and within 14 days of receiving the painting back, or receiving evidence that you have sent it back, whichever is earlier. I will use your original payment method unless we agree otherwise.

A deduction may be made for loss of value caused by handling beyond what is necessary to inspect the painting.

Damage or problems with your order

If your painting arrives damaged, faulty or different from its description, please email kategrimes150@yahoo.com as soon as you can. Photographs of the painting and packaging are helpful if available.

I will work with you to resolve the problem and cover reasonable return costs where the painting is faulty, damaged on arrival or not as described. These rights are separate from the change-of-mind return arrangements above.

Nothing in this policy limits your statutory consumer rights.

Contact and business details

Email: kategrimes150@yahoo.com

Kate Grimes Limited
Registered in England and Wales
Company number: 10206184
Registered office:
3 Wheeler Avenue
Oxted
Surrey
RH8 9LF

Kate Grimes Limited is not VAT registered.

Cancellation form

You may use this form to cancel your purchase, but you do not have to.

To: Kate Grimes Limited, 3 Wheeler Avenue, Oxted, Surrey, RH8 9LF, United Kingdom
Email: kategrimes150@yahoo.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Artwork:

Ordered on / received on:

Name of customer(s):

Address of customer(s):

Signature of customer(s) (only if this form is sent on paper):

Date:

Delete whichever wording does not apply.